Steve Deckert
(559) 683-3855

Over 17 years experience in the computer field, three years in management.  A very hard working, dependable, honest employee.  Great communicator, easy to approach with proven leadership abilities.  Vast technical knowledge, expert troubleshooter/problem solver and quick learner.

 Extensive working knowledge of MS-DOS/Windows computer systems
 Proven oral and written communication skills
 Demonstrated leadership and supervisory talents
 Highly effective in dealing with people
 

Hardware	Software
PC / Mac	Microsoft Office: Word, Excel, PowerPoint
Modems, Hubs, Concentrators, Switches	Microsoft Windows95, Windows98, WindowsNT
PCI, SCSI, ISA, IDE, AGP	Lotus Notes (Domino)
Hewlett Packard 3000	Novell NetWare 3.11, 3.12, 4.0
RJ58, RJ45 (twisted pair)	Digital VAX VMS Pathworks
Test Equipment: Multimeters, Signal Tracers	Netscape Navigator/Microsoft Explorer
Scanners, Laser Printers, Ink Jet Printers	HTML, Java
CDROM Recorders	TCP/IP, NetBios, SPX, NetBeui, Appletalk

1999 - Present - Technical Support Manager:  Codemasters USA,  Oakhurst, Ca.

1995 – 1999 - Quality Assurance Assistant Manager:  Sierra On-Line, Oakhurst, Ca.

Employee supervision/time off approval.
Created a time tracking system which resulted to increased productivity.
Responsible for all hardware in the Quality Assurance Department.
Web design.
Administrator for NT/Notes bug tracking database.
Developed test grids using Excel spreadsheets which proved to be a great productivity tool.
Resolved install issue saving on tech calls and costs.
Asigned projects.

1994 - 1995 - Computer/Network Specialist: ProtoSource Inc., a Software Solutions Company, Fresno, Ca.

Configured and installed PC's, networks and various networking equipment.
Served as Novell network administrator for Computer Skills Institute, a training company part of Software Solutions.

1992 - 1994 - Technical Support/Hardware Representative, Lead Technician:  Sierra On-Line, Oakhurst, Ca.

One of only three Lead Technicians.
Answered complex technical support calls considered beyond the capacity of tech support representatives to maximize customer satisfaction.
Answered customer calls ranging from installation problems and hardware incompatibilities to general application.
Familiar with the RS232 communications interface with both software and hardware.
Modem and communications training for new employees.
Developed a new network setup for the department to allow sound support through Windows.
Learned IBM operating system OS/2 and developed training curriculum to instruct department of 20 technical support representatives.

1989 - 1992 - Technical Support Representative:  Symantec Corporation, Novato, Ca.

Phone support both hardware and software for TimeLine Project Management software.
Only technician to have ever been offered an out of office technical position due to my high degree of reliability and customer satisfaction/communication skills.
Created special in house data bases for departmental use and writing technical tips for the monthly company newsletter.

1984 - 1988 -  Computer Operator II: Hewlett Packard Signal Analysis Division, Rohnert Park, Ca.

Process scheduled and user requested jobs.
Solved moderate complex problems with hardware and software.
Responded to customers phone calls and correct problems.
Provided direction to less experienced operators.
Kept tape drives and printers in good working condition.
Perform as alternate backup EDP job scheduler.
Assist in maintenance of Tape Management System.
Served on several volunteer committees.
In charge of conversion and operator training.

1979 - 1984 - Computer Operator/Computer Technician: State Farm Insurance, Rohnert Park, Ca.

Joined Technical Department three years after becoming a computer operator.
In charge of the implementation of a new system called OCS (Online Claims System).
Organized several teams for terminal equipment installation.
Strapping (proper configuration) and bench testing multiplex and modems.
Tested all phone lines with a Helseon test set.  (contact vendor with problems)
Cabling from the CPU's to the modem bays.
Tested all connections from the Regional Office to remote sites.
Initializing and testing six Hewlett Packard Series 44 computer systems.
Corporate wide communications.
Regional Office Training courses:  HP 3000/Networking

1973 - 1977 -   Missile Facilities Technician: U.S.A.F. Vandenberg AFB, Ca.
 
 

Sonoma State College, Cotati, California
Business Management
Santa Rosa Jr. College, Santa Rosa, California
AA Business Management
Allen Hancock Jr. College, Santa Maria, California
Business Management